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Store Policies

At Key Note Guitar LLC, we are dedicated to providing our customers with an exceptional online shopping experience. Below, you’ll find details about our store policies and services. For direct assistance, feel free to reach out via phone or email.

If, for any reason, you’re unsatisfied with your purchase, you can return it for a refund or exchange within 10 days of receipt. Items may be exchanged for another of equal value, subject to availability.



In the case of a damaged or defective product, you can return or exchange it. Key Note Guitar LLC will provide a prepaid shipping label to cover send and return freight costs. Products deemed damaged or defective require a Return Authorization (RA) number.

Aside from reported damages or defects, all returns must be in their original condition with no signs of wear, damage, or scraping. Original packaging, manuals, warranties, and accessories must be included.


If you’re not satisfied with your purchase, you may return it for a refund or exchange. Key Note Guitar LLC will issue a prepaid shipping label, and the cost of shipping will be deducted from your credit or refund. Returned items must be in their original condition.


To initiate a return, contact Key Note Guitar LLC at (814) 528-5408 or email 5150@keynoteguitar.com to obtain a valid Return Authorization (RA) number and a prepaid return shipping label.

Ensure the merchandise is in its original packaging, attach the shipping label to the box, and drop it off at any FedEx location or schedule a pickup.

Send returns to:

Key Note Guitar LLC

ATTN: Online Returns Dept.

3123 W 12th St

Erie, PA 16505

Refunds will be processed within 7–10 business days upon receiving the returned item(s).


If your order hasn’t entered the shipping process, we’ll attempt to accommodate changes or cancellations. Unfortunately, once shipped, changes are not possible. You may return the item following our return policy.

To request a change or cancellation, call Key Note Guitar LLC at (814) 528-5408.


All orders are subject to review and product inspection. Key Note Guitar LLC offers free shipping.

Estimated Delivery Times:
  • FedEx Standard Ground (Contiguous U.S. Only): 4–9 Business Days

Expedited Shipping Rates:

  • FedEx 2-Day, Next Day, Alaska, Hawaii rates specified.

Please note, FedEx 2-Day and Next Day orders placed after 8:00 AM Pacific Standard Time, Monday-Friday, ship the next day.

Back Orders: Currently, we only accept orders for in-stock items.


Ordering from Key Note Guitar LLC is straightforward. Add items to your cart, review, and proceed to secure checkout. Your credit card will only be charged during order processing.


At this time, we only accept orders and ship within the United States. For international purchases, contact local Jackson dealers.


Prices are in U.S. Dollars and subject to change. We accept VISA, MASTERCARD, and AMERICAN EXPRESS. Local sales tax applies based on the shipping address.


At Key Note Guitar LLC, we value and respect your privacy. Our commitment is to ensure that any information you share with us remains secure and confidential. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information.

Information Collection:

We collect information that you provide voluntarily when making a purchase, creating an account, or contacting us. This may include your name, address, email, phone number, and payment details.

How We Use Your Information:

The information we collect is utilized for order processing, customer support, and to enhance your overall shopping experience. We may also use it to communicate important updates, promotions, and personalized offers.

Security Measures:

We employ robust security measures to safeguard your personal information. Our systems utilize encryption, firewalls, and secure socket layer (SSL) technology to protect the confidentiality and integrity of your data.

Third-Party Disclosure:

We do not sell, trade, or share your personal information with third parties for marketing purposes. However, we may share data with trusted partners who assist us in providing services, such as shipping and payment processing.


Our website may use cookies to enhance user experience and collect anonymous traffic data. You can manage cookie preferences through your browser settings.

Your Choices:

You have the option to update, correct, or delete your personal information. Additionally, you can choose to opt-out of promotional communications.

Children’s Privacy:

Our services are intended for individuals aged 18 and above. We do not knowingly collect information from children under the age of 13.

Updates to Privacy Policy:

We may update our Privacy Policy periodically. Any changes will be reflected on this page, and we encourage you to review it regularly.


For further assistance, contact Key Note Guitar LLC at (814) 528-5408 or email 5150@keynoteguitar.com. Hours: Monday–Friday: 11:00 a.m. to 7:00 p.m. EST.